Our Sales Policy
Please Read Carefully: This is a Final Contract
In an attempt to better serve our clients, you the client MUST follow our policy in order for us to complete your job in a timely fashion. Your collaboration in submitting ALL information regarding your job order (size, colors, copy, & design specifications) to Rush Flyers as soon and thoroughly as possible, will aid us in processing your order in a professional manner. Failure to do so may delay completion of your job.
In order to handle the large volume of orders that Rush Flyers process on a daily basis, Rush Flyers uses an automated web to print system. Customer will receive automated email updates with the status of their jobs. Customers will not receive phone calls. Please add rushflyers.com to your spam filter so that you make take advantage of these updates. If you are not able to receive your emails you can also check your job status online under "view open orders".
This letter serves as a company disclaimer in case the client fails to complete the job order properly.
Once a job has been plated and or sent to print the order cannot be canceled.
Customers must proof work designed by Rush Flyers. Jobs will NOT go to print until Rush Flyers receives a signed “Design Approval” form or some other form of written approval. We cannot assume responsibility for spelling errors, missing or incorrect information that you fail to submit or correct. Design Fees are non-refundable regardless if the design is used or not. Payment in full needs to be received prior to beginning work. There will be no cash refunds except for jobs that are not printed minus any design fees. All designs created by Rush Flyers are copyrighted and can only be reproduced with Rush Flyer’s approval. Any reproduction without Rush Flyer’s approval will be subject to fines per copyright law. Fees for the authorization of printing Rush Flyers artwork elsewhere will be at Rush Flyer’s discretion. Rush Flyers extends ONE (1) FREE text charge per job we design. Each additional change to the artwork or text will cost an additional $75 per hour. Fees for changing the artwork must be paid prior to changes being made.
Please understand that the design/print production process is as much an art as it is a science. Occasionally there will be delays due to technical malfunctions, equipment failure, or file problems. We will make every effort to keep these events from affecting production and/or delivery of your order.
To provide you with the significant price discounts we offer, we produce our product in a “gang run” format. We will make every effort to produce a reasonable representation based on your supplied materials but you must be aware that we do not guarantee color matching or image quality. Due to the nature of gang run printing, it is standard that the color and brightness of the images may shift up to 15%. If you are a "Photographer" or other "Imaging Professional" looking for accurate reproductions or representations of your work, our gang run printed products may not be for you. Please give us a call prior to placing your order so we may get you a custom quote or suggest a product that may fit your needs. In addition, files submitted digitally that do not explicitly follow our specifications are not eligible for reprinting or a refund.
We stand behind our work. If you are unhappy with the quality of the printing or cutting, Rush Flyers will be happy to discuss a possible reprinting your job free of charge or a partial printing credit depending on the nature of the problem. Please understand, Rush Flyers may request a 5" stack of the printed piece in question for review. Rush Flyers will not pay for return shipping of these samples. Without samples of the printed piece in question, Rush Flyers is unable to issue credits or refunds.
Production and delivery times are not contractual. If your item is time sensitive plan well in advance. There will be no refunds for jobs that do not arrive
RUSH FLYERS WILL NOT BE RESPONSIBLE FOR ANY SHIPMENTS LOST OR DAMAGED DURING SHIPPING. ALL CLAIMS MUST BE MADE WITH THAT SHIPPING COMPANY.
Rush Flyers will not be responsible for designer errors, Including files sent without proper room left for cutting. The blade will take off exactly 1/8 inch – ¼ inch off each edge of the cards so anything that you do not want to cut off needs to be at least 1/8 – ¼ inch from all edges of the card. We can not guarantee precise cutting and do not recommend the use of borders. Rush Flyers will print your files AS SENT. We will not critique your artwork. POOR QUALITY FILES WILL RESULT IN POOR OUTPUT. Low-resolution Files or images will cause your piece to print blurry and may be unreadable. Files that do not meet our guidelines will be printed AS IS and are not eligible for a reprint. PLEASE give us a call if you have any questions concerning our file guidelines so that we may help you prior to submitting your files for print. We would be happy to assist you.
If you plan on using your piece for mailing please allow room for overruns and underruns of up to 10% either way. WE DO NOT GUARANTEE EXACT COUNT. Please choose your desired quantity accordingly.
Flyers sent via Delta Cargo Services will be shipped to the airport indicated by the client on the RUSH FLYERS ORDER FORM provided Delta service is available at that airport, or to the closest Delta Cargo facility to your SHIP TO zip code and must be picked up there. Due to FAA guidelines, DELTA REQUIRES YOU PRESENT PROPER ID and the AIRWAY BILL NUMBER. Not picking packages up from the airport, does not nullify the order placed with Rush Flyers, and you are still subject to be charged. Packages left at the airport for over 7 days are subject to storage fees and will not be paid by RUSH FLYERS. Rush Flyers is not responsible for lost or damaged packages via Delta Cargo.
All jobs shipped by Rush Flyers require a signature by the recipient. The signature cannot be waived by anyone at Rush Flyers. Please be sure that you are shipping your package to a location where someone will be available to sign for the package.
By signing this contract you agree that you understand the estimated in-house TURNAROUND TIMES associated with your product as stated here: https://www.rushflyers.com/page/shipping-options. You also understand that these are just estimates and turnaround time is based on business days, does not include holidays and is not contractual.
Once an order has been placed, you can only cancel your order during hours of operations, Monday through Friday 9:00 AM till 5:30 PM, and a 15% administrative fee will be assessed on all jobs canceled with Rush Flyers. Customers also have an option of a full in-house credit (not including any design fees) to be used toward future jobs. Refunds and credits back to cards are done in batches and could take up to 14 business days in-house. Credits back to your credit card could take as long as 3 billing cycles to appear on your statement depending on the issuing bank.
By signing this contract you agree to all the terms listed above and understand that this contract will be in effect for all jobs from the date on this contract until such time as Rush Flyers may revise the contract.
Rush Flyers feels it is critical to respect the intellectual property of others. To that end, when you use our site, you acknowledge that you hold the full rights to use all copy and images for your printed piece without violating the intellectual property rights another party. By using our site, you also recognize that subject matter does not need to include a copyright notice in order to be protected by copyright law. The absence of copyright notice does not give you the right to reproduce the material. By using our site, you are assuring us that copyright notice has not been removed from any of the materials supplied to us for printing.
You agree to protect and hold harmless rushflyers.com (and our subsidiaries, affiliates, officers, agents, business partners or employees) from any claim or demand (including attorneys’ fees) made by any third party due to or arising out of a project produced for you through our site.